Refund policy

Return Shipping

 

Customers are responsible for return shipping costs unless:

• The wrong item was sent

• The item arrived damaged or defective

 

We recommend using a tracked shipping service, as Soedé is not responsible for returns lost in transit.

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Refunds

 

Once your return is received and inspected, you will be notified by email.

 

If approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for your financial institution to process the refund.

 

Original shipping charges are non-refundable.

 

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Damaged or Incorrect Items

 

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item

• Photos of the packaging (if applicable)

 

We’ll work to resolve the issue as quickly as possible.